My Transcript Request Is Timing Out

If your transcription requests are timing out or getting stuck, here's how to diagnose and fix the issue.

Why Timeouts Happen:

• The video file is very large or poor quality.

• Your internet connection is slow.

• TokScript is processing a high volume of requests (rare, but possible).

• The video has no captions or audio (some videos fail to transcribe).

How to Fix It:

1. Try a Different Video First

• Test with a different video to see if the issue is specific to one video or your setup.

• If a simple, short video transcribes fine, the problem is with the specific video you're trying to transcribe.

2. Check Video Quality

• Make sure the video has audio or captions (the transcript source). If a video is muted with no text on screen, there's nothing to transcribe.

• Try transcribing a different video from the same creator to see if it's a one-off issue.

3. Try Again Later

• If you're transcribing a large collection (50+ videos), the request may take longer than expected. Wait a few minutes and try again, or wait for the email with results.

• For individual videos, try again. Sometimes a temporary server issue resolves itself.

4. Break Bulk Requests Into Smaller Batches

• If you're transcribing 50+ videos at once and requests are timing out, break it into two batches (25 + 25).

• Async processing is designed to handle large collections, but very large batches can sometimes slow down the queue.

5. Check Your Internet

• Run a speed test. If your connection is below 5 Mbps, transcription may be slow.

• Switch from WiFi to mobile data (or vice versa) and try again.

What "Timeout" Means:

• Instant timeout (a few seconds): The request didn't reach TokScript. Check your internet connection.

• Timeout after 30+ seconds: TokScript received the request but is taking too long. This usually means the video is hard to process or the queue is busy.

For Large Collections (50+ Videos):

Remember: collections of 50+ videos go into an async queue and are emailed to you in about 30 minutes. This isn't a timeout—it's working as designed. You'll receive an email with all results.

Still Timing Out?

• Try transcribing a single, short video to confirm your connection works.

• If single videos work but bulk transcription times out, stick to batches of 20-30 videos instead of 50.

• If even single videos time out consistently, check TokScript's status page or contact support.