Troubleshooting
Fixes for when a video won't transcribe, a transcript shows Failed, captions are missing or something else goes wrong. If you're still stuck, email support@tokscript.com.
- What do I do if a video won't transcribe?
- Why is my transcript showing as "Failed" status?
- Can I extract captions/subtitles if they're burned into the video?
- Are emoji and special characters preserved in transcripts?
- Why should I use TokScript instead of manual transcription?
- How does TokScript compare to Rev or Otter.ai?
- What happens if TikTok/Instagram changes their API?
- What happens if a video is deleted after I've transcribed it?